Version 1 dated 29 November 2023
Introduction
Our Privacy Policy explains your rights with regards to your information and how we use it. Wild Adventures is intent in protecting your personal information.
Wild Adventures is an outdoor activities provider. In order to conduct this business we need to keep an electronic database of these customers for health and safety and incase of medical intervention on activities.
This policy contains important information about the personal details we collect and what we do with that information. We also outline who we may share it with and the reasons why. You have specific rights with regards to the information we collect from you.
From time-to-time we may make changes to the policy primarily to meet any new legal requirements but it may be for other reasons. If the change is substantial and pertinent to you we will notify you of these changes
Should you have any questions about our Privacy Policy or the information we collect about you, please email info@wildadventures.uk. You may obtain our postal address by email application.
The Information we Collect
The Information about you that we collect and use includes:
your name, date of birth)1 and contact details
any accounting information you provide us for billing purposes
emails and phone calls about you related to any inquiry you may have with us.
1 We do not collect your date-of-birth information unless it is mandatory for a minimum age requirement.
We do use google tracking cookies on our website but the data is anonymized.
Your personal information is obtained directly from you and may be sourced from:
A consent form filled out online at eola.com or a paper consent form filled out on the day of activity
A phone call to us
Any emails, other e-communications or physical post that you send to us.
Information Use
We only collect and use information which is personal to you where it is necessary and legal to do in the performance of any product or service, contract or inquiry. We may also be legally obliged to provide information to law enforcement agencies in exceptional circumstances.
We will never sell your date to any third party companies.
Protection and Retention of Your Information
We take information and our system security as a very important matter and we take great efforts to comply with the UK General Data Protection Regulations (GDPR). This means that any personal information which is obtained or recorded on paper, online or any other media, will be safeguarded in line with current regulations.
The information you provide is protected by encryption or physical security designed to minimize data loss or data breach.
Wild Adventures will keep your personal information only for as long as we need it to provide a service to you. This is normally three years. We may keep information after this time if obliged to meet our legal or regulatory obligations. This includes keeping consent forms and accident forms for anyone under the age of 18 until their 18th birthday.
Your Rights with Regards to Your Personal Information
You have various rights over your personal information :-
1. You have a right to be informed receive straightforward information on the personal facts about you that we have, why we need it and with whom we share it. We meet this requirement through this Privacy Notice.
2. You have the right of access to your personal information. Should you wish to receive a copy of the personal information we hold on you then you can do that by means of a Data Subject Access Request (DSAR).
3. Right to request that your personal information be rectified. For example, if your personal information is in error or incomplete the record can be corrected by notifying us.
4. Right to request erasure. You can ask for your information to be deleted or removed unless there is a legally defensible reason not to.
5. Right to restrict processing. You can ask that we process your personal information for particular purposes or reasons only. We can still keep your data but only for the purposes or reasons you specify.
There are additional rights you have but are less likely to apply in your relations with Wild Adventures Ltd.
6. The right to data portability.
7. Rights in relation to automated decision making and profiling.
8. The right to object. We will always do our utmost to collect, use and safeguard your personal information in line with data protection laws. If you do not believe we have handled your information as outlined in our Privacy Notice, please contact us and we will do our best to make things right. Our contact details can be found on our FAQS page.
If you are still unhappy, you can complain to our Supervisory Authority. Their contact details are:
UK – Information Commissioner’s Office (ICO) https://ico.org.uk/
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF